Refunds & Cancellation

Every paid membership renews automatically at the end of each billing period, monthly or yearly as you chose, until you cancel. The renewal is charged at the then-current rate for your tier. If we ever change a price, you hear from us at least thirty (30) days before it applies.

You can cancel at any time from your account settings, or by writing to aurora@myvelvetmirror.com.

A cancellation takes effect at the end of the period you have already paid for. Until then you keep full access. We do not give partial refunds for the unused part of a period.

The Velvet Circle: thirty days, no questions. A founding membership is a year paid up front, so it carries a promise to match. Change your mind within thirty (30) days of your first payment and we will refund it in full, without asking you why. Write to us from the address on your account.

Write to aurora@myvelvetmirror.com within fourteen (14) days of your purchase, from the email address on your account. We look at every request individually. This is in addition to any rights the law gives you.

Consumers in the European Union and the United Kingdom ordinarily have fourteen (14) days to withdraw from a digital purchase without giving a reason. When you start listening to a story straight away, you ask us to begin immediately and, where the law allows, that right ends once access has begun. Where a right of withdrawal still applies, write to legal@myvelvetmirror.com.